FAQ
General
Our customer care and dispatch teams are available around the clock, 24 hours a day, 7 days a week, 365 days a year, including public holidays.
No. As a premium limousine service provider, we are at your disposal 7 days a week and 365 days a year.
Limos4 was founded in 2010 and is celebrating its 16th anniversary in 2026. The company is headquartered in Dietlikon near Zurich, Switzerland.
Yes, our vehicles can be booked by the hour and the fee depends on the size and model of the vehicle. We require a minimum of three hours for the hourly service.
Limos4 charges no additional fee for meet-and-greet service. However, as curbside pickup is generally standard in the USA, an inside-terminal meet-and-greet service is available as an additional service.
An operator. Every partner in our network is contracted, vetted and performance monitored, and our own customer care and dispatch team follows every ride from booking to drop-off. If anything goes wrong there is one accountable company on the other end of the line: Limos4.
Limos4 is available in more than 200 cities in 60 countries, and counting. We operate our own fleets in Switzerland and Germany and serve everywhere else through a vetted partner network that works to the same standard, on the same platform, with the same 24/7 customer care. The full list of destinations is on our locations page.
You can find a complete list of the cities and countries we operate in here.
Yes. Limos4 is headquartered in Switzerland, operates directly in Germany and has a US entity, with partner coverage across Europe, North America, the Middle East, Asia and beyond. One booking channel, one contract and one quality standard apply on both sides of the Atlantic.
Often, yes. If your destination is not listed on our website, please send us your service details via our price inquiry form or by email. Our team will review the request and confirm shortly whether we can fulfill it to our standard. We only accept bookings where we can guarantee the Limos4 level of service. If we cannot, we will let you know honestly rather than overpromise.
Yes, Limos4’s dedicated event team will handle the entire ground transportation organization and logistics for your events or VIP services, all around the world. Leave the planning, implementation, and onsite coordination to us, so you can focus on enjoying your event. For a quote request or further information, visit our Corporate Event page here or email our Event Team at [email protected].
Yes. Limos4 is a signatory of The Climate Pledge, committing to net-zero carbon emissions by 2040. Our Green Class offers fully electric vehicles in selected cities, and corporate clients can request CO2 reporting per ride for their own emissions reporting.
Yes. You can contact our customer care team on WhatsApp at +1 424 544 2424 for booking requests, changes and general questions.
Yes. Many clients book a First Class sedan or a Business Van for a wedding, a milestone birthday or a special dinner. Book online for a transfer, or by the hour if you want the chauffeur to stay with you between venues. The minimum hourly booking period is usually three or four hours depending on the city and vehicle class. Tell us about the occasion in the special requests and we will make sure the chauffeur is briefed.
Our service is a quiet, comfortable ride rather than a party on wheels. We do not operate party buses or stretch limousines, and food, loud music and alcohol without prior agreement are not permitted. For a celebration, book an hourly service to and between your venues and let the party happen there.
We aim for chauffeurs to arrive approximately 10 minutes before the scheduled pickup time whenever operationally possible. Our dispatch team monitors ride progress and chauffeur statuses throughout the service. Live vehicle tracking is also available where the chauffeur is using the supported Limos4 tracking functionality. If an unexpected delay occurs, we work to inform the passenger as quickly as possible.
English plus the official language of the country where the ride takes place. If you need a chauffeur who speaks a particular language, mention it in the special requests and we will try to accommodate it.
Every chauffeur holds the professional licence and insurance required in their country and goes through our Quality Assurance Program covering reliability, safety, professional appearance, language skills and courtesy. Partner companies are vetted in a five-phase process over more than 12 months, assessed on more than 30 parameters, and reviewed continuously on performance.
Yes. Ride status notifications are sent by SMS or email throughout the service, including key stages such as the chauffeur being on the way, arrival and completion of the ride. Bookers, travel arrangers, and assistants can also receive these notifications by including their contact details during the booking process. Additionally, real-time status updates are always viewable within your client portal.
Yes. A corporate account gives you a dedicated account manager, monthly invoicing, access to the client portal for booking and reporting, stored traveller preferences, and one contract that covers every city we serve. Contact our sales team to set it up.
Portal.limos4.com is our web-based booking portal designed for corporate clients, executive assistants, and travel agencies. It allows you to book and modify rides, track real-time trip status, access invoices and booking documents, and manage multiple travelers or accounts from a single dashboard.
Book online, through the portal or by email and enter yourself as the booking contact and your principal as the passenger. You receive every confirmation and ride status update, so you always know where your principal is without calling anyone. We keep preferences on file for repeat travellers.
Both. Travel agencies and advisors can choose between commissionable rates and net rates on which you add your own margin, presented per ride, per day or as a package for your client. Agencies get portal access to manage bookings and commissions, and quotes within 15 minutes. See our travel agencies page.
Yes. Our self-developed platform has an open API and live integrations with GNet/GRiDD and SummitQwest, and works with TMC booking flows. Our in-house IT team supports integrations 24/7. Details and a contact form are on the integrations page.
Yes. Corporate clients can receive CO2 emission reports per ride or for specific time periods to support their Scope 3 sustainability reporting. Please contact your account manager to enable this feature for your account.
We are always interested in premium operators in cities we serve. Send us a short profile through the partner page: company name and city, licences and insurance, fleet list with model years, number of chauffeurs, languages spoken, and the platforms you already work with. Our supply team reviews every application and comes back to you; if there is a fit, onboarding follows our vetting process.
To partner with Limos4, affiliate providers must operate a fully licensed and commercially insured business in their local market. We require a late-model executive fleet (such as Mercedes-Benz E-Class, S-Class, V-Class, Sprinter, or premium equivalents), professionally attired, English-speaking chauffeurs, 24/7 dispatch availability, and strict adherence to our service standards and reporting procedures. To ensure consistent quality, all partners are evaluated against more than 30 performance parameters during onboarding and through continuous monitoring.
Yes. Our turn-key affiliate solution gives operators, travel companies, and concierge services white-label coverage across more than 200 cities worldwide: your client, your brand, our execution. You receive a single point of contact, real-time status updates, seamless GNet and API connectivity, and consolidated billing and reporting. Full details are available on our Partner page.
In Switzerland and Germany, we employ and contract chauffeurs directly; open positions are listed on our Careers page. In all other locations, we partner exclusively with licensed fleet operators rather than individual drivers. If you are based outside Switzerland or Germany, please apply through a licensed chauffeur company in your city or reach out through one of our affiliate partners.
You can reach us by phone at +41 43 505 24 24 (Switzerland), +1 833 414 2424 (USA), or +49 69 299 22 990 (Germany). You can also message us on WhatsApp at +1 424 544 2424, use the live chat on limos4.com, or email [email protected]. Our customer care team is available 24/7 in English, German, and other languages.
Reservations
You can reach our Customer Care Team via telephone at +41 43 505 24 24, +1 833 414 2424 and +49 69 299 22 990, email at [email protected] or live chat on our website. Also, we would be glad to get back to you via phone if you complete our Request a Callback form on our webpage: /request-a-callback
The most convenient way to book, modify, or cancel your service is via email at [email protected] but you can also use phone or chat. Please note that any modification, cancellation, additional stops or service that is different than the originally booked service can and must be arranged and authorized by our Customer Care team only. Any modification, cancellation, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur.
If you amend the originally booked service without notifying our office first, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to.
You can book with us in four convenient ways: online via limos4.com, by email ([email protected]), over the phone, or through our live chat. Corporate clients and travel agencies can also book directly through our client portal. Regardless of the method you choose, every booking receives a formal email confirmation once finalised.
For standard transfers and hourly bookings, you can view instant pricing on our website simply by entering your route, date, passengers, and luggage details. For group travel, multi-day itineraries, events, or custom requests, please submit a price inquiry via our form. We aim to respond within 15 minutes. If your request requires extra checks, we will update you immediately with an exact timeframe for your final quote.
Prices depend on the city, vehicle class, route, duration, and time of service. For standard bookings, the price shown online is per vehicle and includes all taxes, fees, and gratuities for the confirmed service. More complex requests, such as multi-day, multi-country, or event itineraries, are quoted individually.
Online bookings can normally be made up to 24 hours before pickup. For requests within 24 hours, please contact our customer care team directly. We will check live availability and, whenever possible, arrange your service manually. Please note that short-notice bookings are always subject to vehicle and chauffeur availability.
In most cases, yes. Call our 24/7 customer care line rather than booking online, and we will check live availability in your city. Same-day requests depend on the city and the vehicle class; the sooner you call, the better the options.
You receive your booking confirmation by email once the reservation has been confirmed. Chauffeur details are normally sent before the service. In most markets, this is typically the day before pickup, while in the United States they may be provided closer to the pickup time. If you need the chauffeur details earlier, contact customer care, and we will provide them as soon as they are available.
First, check your spam or junk folder and make sure the email address you entered is correct. If you have completed the payment but have not received a confirmation within 30 minutes, contact customer care with the name on the booking, pickup date and payment reference if available. We will check the booking and payment status and resend the confirmation.
Reply to your confirmation email or contact customer care with your booking number, and we will resend your booking details. Portal users can also access and download their booking documents through the client portal.
Yes. You can add a return journey when booking online. For several transfers, multi-city itineraries or more complex travel plans, you can also send us the full itinerary by email, including dates, times, addresses, flight or train details, passengers and luggage, and our team will arrange the bookings for you.
You will receive an automatic acknowledgement by email as soon as your quote request is submitted. Our team will then review the details and come back to you with the quote or, if additional checks are needed, an update on when you can expect it.
Contact customer care by email, phone or chat with your booking number. Changes that affect the pickup time, route, stops, vehicle or price should be confirmed through our customer care or operations team. For certain events or dedicated chauffeur services, direct coordination with the chauffeur may be possible where this has been agreed in advance. Changes requested at short notice are subject to availability and may affect the price.
Email or call customer care with your booking number. You will receive a written cancellation confirmation. Please see the cancellation policy below for the applicable deadlines.
Yes. Hourly, or as-directed, service is available in the cities we serve. The minimum booking period is typically three or four hours, depending on the location and vehicle class. For longer services, we can build the schedule around your itinerary; chauffeur changes or required rest periods may apply in order to comply with local working-time and safety regulations.
Standard city hourly bookings generally include around 20 kilometres (12.4 miles) per booked hour. For sightseeing, touring or longer-distance itineraries, we can offer a different mileage package based on the route and duration. If you already know that your itinerary will cover a greater distance, send us the details, and we will include the appropriate mileage in the quote.
Yes. Book a private sightseeing tour by the hour with a chauffeur who knows the city, or ask us to add a licensed tour guide if a guided tour is what you want. We can suggest an itinerary or follow yours. Tours are available for sedans, vans and minibuses, so they work equally well for a couple and for a group.
Yes. Multi-day and multi-city itineraries, roadshows and long-distance trips are quoted individually. Send us your dates, cities and planned itinerary through the price inquiry form, and our team will prepare a proposal based on the required vehicles, chauffeur schedule and route.
We always aim to keep the same chauffeur and vehicle throughout a multi-day itinerary where possible. This is subject to availability, the route, local working-time regulations and required chauffeur rest periods. For longer or more demanding itineraries, a chauffeur change may be necessary, while we can still aim to keep the same vehicle. Let us know when continuity is important to you, and we will build the most suitable arrangement into the proposal.
Yes. We offer point-to-point long-distance and intercity rides, including cross-border journeys. We aim to provide a fixed fare based on the confirmed itinerary, with the expected costs included in the quote. If the itinerary changes, for example through additional stops, waiting time or extra distance, additional charges may apply. For very long, multi-day or complex routes, contact us for an individual proposal.
Yes. With an hourly booking, waiting is included within the booked service duration. For a point-to-point transfer, a short stop can usually be added and may be subject to an additional charge. If you expect a longer meeting, lunch or several stops, an hourly service is normally the better option because the chauffeur and vehicle remain available to you throughout the booked period.
For standard bookings, changes that affect the confirmed route, pickup time, stops, passenger requirements, vehicle or price should be coordinated through customer care or our operations team. For dedicated events, hourly or multi-day services, direct coordination with the chauffeur may be possible where this has been agreed in advance.
Yes. Our event team manages the complete ground transportation of conferences, summits, incentives, festivals and roadshows: planning, vehicle mix from sedans to coaches, on-site coordination, live dispatch and consolidated billing, in one city or across several countries. Email [email protected] with your dates and headcount.
Airport Transfers and Cruise Port Transfers
At most European airports, your chauffeur will meet you inside the terminal at the designated arrivals meeting point, usually after baggage claim, holding a name board with your name. In the United States, curbside pickup is generally standard, while an inside-terminal meet and greet may be available as an additional service. Your booking confirmation will state the applicable meeting procedure for your airport.
At most airports, the Limos4 chauffeur will wait for the passengers 45 – 60 minutes after flight arrival time, except in Basel, Belgrade, Bern, Bonn, Dresden, Edinburgh, Gstaad, Hamburg, Ljubljana, Luxembourg, Marseille, Monaco, Nice, and Salzburg where 30 minutes of waiting after flight arrival time is free of charge. Thereafter, every started hour of additional waiting time will be charged at the rate of our hourly service for the assigned vehicle.
With your flight or train number, which you provided at the time of booking, your chauffeur will be able to track your arrival time and adjust your pickup time for any delays and early arrivals where possible. If there is a very long delay and the chauffeur is unable to wait, our Customer Care Team will contact you to work out an alternative solution. For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 15 minutes. Thereafter, every started hour of additional waiting time will be charged at the rate of our hourly service for the assigned vehicle.
The chauffeur ́s name and mobile phone number are sent by email at least a day prior to the service. However, if you want to be met elsewhere at the airport, please call the chauffeur directly or call our Customer Care Team and present your confirmation number to them. Your chauffeur will be directed to the confirmed location instantly.
The flight number allows us to track the flight’s status and adjust the pickup time for any delays or early arrivals (where possible), as well as to ensure that the chauffeur waits at the right terminal.
As long as you have provided the correct flight or train details, we monitor the arrival and adjust the pickup accordingly. Your included waiting time starts from the actual arrival time, not the originally scheduled arrival time, so you are not charged simply because your flight or train is delayed. If your flight is cancelled or moved to another day, please contact us as soon as possible.
We monitor inbound flights in real time. If your flight arrives early or late, our team and the chauffeur follow the updated arrival information and adjust the chauffeur’s arrival accordingly. Without a flight number, we can only work from the pickup time confirmed in your booking.
As a general guideline, we recommend planning to arrive at the airport 2 hours before a domestic or intra-European flight, and 3 hours prior to an intercontinental flight. When setting your pickup time, be sure to account for driving time based on local traffic conditions. Airline and airport guidelines should always take priority. If you share your flight details and departure time with us, our team can gladly help calculate a suitable pickup time.
Yes. We serve FBOs and private aviation terminals and can coordinate with the passenger’s assistant, flight department or local handler when the relevant contact details are provided. Where needed, our operations team can also assist with the coordination directly. Please let us know that it is a private flight when booking, as meeting procedures and waiting-time arrangements may differ from commercial airports.
Yes. We provide transfers between cruise terminals and airports, hotels, train stations and city centres in destinations across Europe, North America, Asia and Australia. Enter the port as your pickup or drop-off location on limos4.com to check availability and pricing, or contact us for more complex itineraries.
Yes. We monitor the ship’s expected and actual arrival using the available port and vessel information and adjust the pickup where needed. If there is a significant change to the docking time or terminal, our operations team will coordinate the service accordingly.
Your chauffeur will normally meet you with a name board at the designated passenger pickup area or parking point permitted by the port. Meeting arrangements vary by port and terminal, and if there are any specific access or pickup instructions, we will provide them before the service. Please provide the ship name when booking so we can identify the correct terminal and arrival.
Yes. We monitor the ship’s expected and actual arrival using the available port and vessel information and adjust the pickup where needed. If there is a significant change to the docking time or terminal, our operations team will coordinate the service accordingly.
Usually yes, but it depends on the port and the airport. Tell us your ship, docking time and flight number, and we will advise on a realistic pickup time. Two tips: book the earliest disembarkation slot your cruise line offers, and let us track the ship so the chauffeur is waiting when you walk out.
Yes. This can be arranged as an hourly service, with the minimum booking time usually three or four hours depending on the city and vehicle class. Your chauffeur can collect you and your luggage at the port, take you to the places you would like to visit and then continue to the airport. Your luggage can remain in the vehicle during the tour, or we can discuss another arrangement if you prefer. Tell us your flight departure time, and our team can recommend a suitable itinerary and duration.
Yes. Some cruise ships dock at industrial or restricted port areas where vehicles cannot reach the ship directly. Give us the ship name and berth details if available. Our operations team will confirm the access rules and meeting point with our vetted local partner or fleet manager and arrange the pickup at the closest permitted location.
Vehicles
Six classes are available across the network: Business Class (Mercedes-Benz E-Class, BMW 5 Series or similar), First Class (Mercedes-Benz S-Class, BMW 7 Series, Audi A8 or similar), Green Class (fully electric; capacity depends on the vehicle model), Business Van / SUV (vans typically accommodate up to 7 passengers and SUVs up to 6), Minibus Sprinter (up to 20 passengers) and Coach (up to 52 passengers). See the fleet page for details. Availability of each class and exact capacity varies by city and vehicle model.
Yes. All vehicles in the Limos4 network are fully licensed and commercially insured according to the laws of the country they operate in, and every chauffeur holds the licence required for professional passenger transport.
Most of our vehicles have Wi-Fi, but this is not a fleet-wide feature. However, if Wi-Fi is needed, please request it in the “Special requests or additional service information” field, but please note that internet access cannot be guaranteed.
You can see the maximum luggage capacity of each vehicle class when booking, next to the suitcase symbol or on our online fleet presentation (
https://www.limos4.com/fleet). You will also see the maximum number of people that each vehicle class can accommodate. If the passenger/luggage count exceeds the
limits, you will need to upgrade the vehicle type or reserve an additional vehicle. This results in extra charges, so please select the vehicle accordingly. Generally, vehicle luggage space is designed to accommodate 1 medium-sized piece of luggage per customer.
Yes. Infant, toddler and booster seats can be arranged on request. Please tell us how many child seats you need and the age of each child so that we can provide the appropriate type. An additional charge may apply depending on the city and vehicle. Requirements for larger vehicles such as minibuses and coaches can differ by vehicle type and local regulations, so let us know about any children travelling when you book and we will confirm the appropriate arrangement.
Yes, we provide infant, toddler and booster seats. In certain cities/countries this service is subject to a charge. To find out more, please contact our Customer Care Team.
Please call us as soon as you realize you left something. All vehicles are cleaned at the end of the service and all lost items are placed in the lost/found bin. We will gladly arrange to meet you to return the lost items. Limos4 reserves the right to charge a delivery fee for returning lost items if found. Please note that Limos4 is not responsible for lost or damaged items left in the vehicles.
Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during the service. Alcoholic drinks are only allowed to be consumed in the car with prior consent, and if in compliance with local laws. If the vehicle requires cleaning due to spilled food or drinks, there will be an additional charge.
Yes, small pets contained in a carrier or carried on the owner’s lap are allowed. The pet carrier is subject to a charge.
No, smoking is not allowed in our vehicles. This includes cigarettes, e-cigarettes, cigars, and other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges.
As a general guide: up to 2 passengers with 2 suitcases fit comfortably in a Business or First Class sedan, up to 7 passengers with 7 suitcases in an Executive Van, up to 20 in a Minibus, and up to 52 in a full-size Coach.
When booking online, simply enter your exact passenger and luggage count—our website will automatically display only the vehicles that accommodate your group. For groups larger than 7, or if you prefer multiple vehicles instead of a single large one, please submit a price inquiry so our team can recommend the ideal vehicle combination for your trip.
As a general guide, Business Class and First Class sedans accommodate up to 2 passengers with 2 medium suitcases. Business SUVs typically accommodate up to 6 passengers with 6 suitcases, while Business Vans can accommodate up to 7 passengers with 7 suitcases. Green Class capacity depends on the vehicle model: electric sedans such as the Mercedes-Benz EQE or EQS typically accommodate up to 2 passengers with 2 suitcases, while larger electric vehicles such as the EQV can accommodate up to 6 passengers with 6 suitcases. Minibuses and coaches vary by configuration and group size. When booking, enter the exact number of passengers and pieces of luggage so we can assign a suitable vehicle.
You can request a specific make or model, and we will always do our best to provide it. Vehicle availability varies by city and date, so unless a specific model has been expressly confirmed as part of your booking, we guarantee the booked vehicle class rather than a particular make, model or colour. If the requested model is not available, we will arrange the closest suitable equivalent within the confirmed class.
The vehicle options shown depend on the number of passengers and pieces of luggage entered, as well as availability for that location and date. A sedan may not be offered if the passenger and luggage combination cannot be accommodated safely and comfortably. If you enter small hand luggage as full-size suitcases, review the luggage details or contact customer care and we will check the most suitable option for you.
If you expect to travel with more luggage than the booked vehicle can accommodate, contact us in advance and we will arrange a larger vehicle or an additional vehicle where necessary. For safety reasons, chauffeurs cannot carry luggage that cannot be stored securely. If the number of passengers or amount of luggage on the day is greater than stated in the booking, the original booking remains chargeable, and any required vehicle upgrade or additional vehicle may result in an additional cost.
Wi-Fi is available in many vehicles and can be requested when booking, but it cannot be guaranteed in every city or vehicle class. If internet access is important for your journey, add it to the special requests and we will do our best to arrange a suitable vehicle.
We ask you to avoid food in the vehicle. Alcoholic drinks are allowed only with prior agreement and where local law permits. Spills or damage are charged as additional cleaning.
No. Despite our name, Limos4 does not operate stretch limousines, party buses, or novelty vehicles. Our fleet consists of executive sedans, vans, minibuses, and coaches operated by professional chauffeurs. We cater to business travel, airport and cruise transfers, weddings, birthdays, and special events where comfort, discretion, and punctuality matter more than a light show.
Small pets are welcome in a closed carrier or on the owner’s lap, if agreed at the time of booking. Please mention the pet in the special requests so we can assign a suitable vehicle; a cleaning charge may apply.
No. All vehicles are non-smoking, including e-cigarettes, vapes and cigars. Smoking in the vehicle is charged as cleaning plus any resulting loss of use.
Contact customer care as soon as possible with your booking number and a description of the missing item. If the item was left in the vehicle, we will contact the chauffeur or local partner immediately and coordinate its return. If you have already left the city or country, we can usually arrange shipment to your preferred address, with any delivery or shipping costs charged separately. If the item was lost at an airport, hotel or another location outside the vehicle, it is normally handled by that location’s own lost-and-found service, but our team can help point you to the appropriate contact.
Policies and procedures
Our chauffeurs are always timely dispatched and they are at the pickup location at least 10 minutes prior to your booking time. Even with the help of traffic monitoring and travel guidance, unexpected delays may occur in rare instances. In such cases, our Customer Care Team would call you and update you on the chauffeur status. If you do not see our chauffeur, please contact our office immediately at +41 43 505 24 24 or +1 833 414 2424 or +49 69 299 22 990.
Chauffeur details are normally sent by email before the service. In most markets, this is typically the day before pickup, while in the United States they may be provided closer to the pickup time. If you need the details earlier, contact customer care and we will provide them as soon as they are available.
The chauffeur’s name and mobile telephone number are sent one day prior to your pickup via email. You can contact the chauffeur directly, if needed, but we encourage you to contact our office at +41 43 505 24 24, +1 833 414 2424 or +49 69 299 22 990 and our Customer Care Team will assist you instantly.
Stay at the agreed meeting point and call the chauffeur using the contact details provided, or contact our customer care team. Our dispatch team will check the chauffeur’s status and location where live tracking is available and help you connect as quickly as possible.
If for any reason you do not see your chauffeur, simply contact our office at +41 43 505 24 24, +1 833 414 2424 or +49 69 299 22 990. Our Customer Care Team is always aware of where the vehicle is and is on duty 24/7 to assist you.
Our chauffeurs speak English as well as the official language of the country they perform the service in.
All our chauffeurs have done the necessary trainings and hold the licenses and insurances required to provide the chauffeur service in their country. We also conduct The Quality Assurance Program to ensure our chauffeurs meet our strict standards and requirements. It includes reliability, safety, professional appearance, language skills, and friendliness.
At most cruise ports, due to security, vehicles are no longer allowed to park and pick up the passengers there.
Once you disembark, please proceed with your luggage to the ground level and look for a name board the Limos4 chauffeur is holding in the designated pickup area. As our chauffeurs monitor the ship docking, please provide the correct name of the ship when making the booking.
You can make changes to your existing bookings by calling our office at +41 43 505 24 24, +1 833 414 2424 or +49 69 299 22 990 or emailing us at [email protected]. Any modification, additional stops or service that is different than the originally booked service may result in additional charges. Please note that short-term changes cannot be guaranteed by Limos4. Any modification, additional stops or service that is different than the originally booked service should not be discussed or arranged with the assigned chauffeur but with our Customer Care Team only. If you amend the originally booked service without notifying our office, we shall not be responsible and cannot be held liable for any inconvenience or additional expenses you would be exposed to. After the service, we will send you a payment link for additional service costs or an updated invoice with the new service information.
You can request additional stops by checking the Need a stop box when placing a quote request, by entering the stops in the Special request or additional service information field, or simply, by emailing us. If you want to make multiple or lengthy stops, we highly recommend booking an hourly service in order to guarantee the availability of the chauffeur. You can make as many stops during an hourly service as you need.
The maximum luggage allowance shown for each vehicle is based on safety, so we strongly advise you not to exceed the limit. If you are traveling with more luggage than the allowance, then make sure you book a vehicle large enough, or enough vehicles, so that all your belongings can be transported without going over the maximum luggage capacity. Our chauffeurs retain the right to refuse the service based on the amount of additional luggage, and excess luggage may also result in additional charges. If you are not familiar with the vehicle maximum luggage allowance, please contact us and we would be glad to assist you.
Yes, the additional stops are charged per stop.
Included waiting time depends on the pickup location. At larger airports, it is typically 45 to 60 minutes after the actual flight arrival, while at smaller airports it is generally 30 minutes. At hotels, private addresses and other non-airport pickup points, 15 minutes is normally included. Your booking confirmation shows the exact waiting time included for your service. If you need more time than the included waiting allowance, additional waiting can be arranged and charged according to the applicable waiting-time rate. Billing increments may vary by location and vehicle class, for example 15, 30 or 60 minutes.
If you do not use the booked service and have not canceled within the applicable cancellation period, the full agreed price will be charged. Before classifying a booking as a no-show, our team will make every effort to locate and reach the passenger. This includes keeping the chauffeur on-site for the full complimentary waiting time, monitoring available flight or arrival details, and contacting the passenger, the person who made the booking, or any alternate contact provided. If the passenger cannot be reached after the included waiting time expires, the chauffeur will be released and the booking will be processed as a no-show.
No. Your complimentary waiting time starts at your scheduled pickup time, regardless of how early the chauffeur arrives. By providing your flight or train number, or ship’s name, when booking, your chauffeur will be able to track your arrival time and adjust the pickup in case of any delays or early arrivals.
The hourly service includes 20 kilometers (12.4 miles) of distance for every hour booked. For example, a four-hour service includes 80 kilometers (49.7 miles).
Sedans, vans and SUVs can be cancelled free of charge up to 24 hours before pickup. For minibuses and coaches, cancellation is free up to 5 days before pickup, 50% of the agreed price applies between 5 and 3 days before pickup, and the full fare applies within 3 days. If the chauffeur is already on the way or less than one hour remains before pickup, the full fare applies. Event, multi-day and individually quoted services may have different cancellation terms, which will always be stated in the applicable quote or agreement.
At Limos4, we highly respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. We will never sell or share your information with anyone. The personal information that we collect from you as a data processor is stored inside the European Economic Area (“EEA”) on ISO 27001 accredited hosting services. As a data processor, all of the customer information provided by you is stored inside the EEA on secure password encrypted servers. Should your personal information be processed by any of our GDPR-compliant service providers, in order to provide our services to you, which are performed outside of the EEA – your information and the transfer is protected under the EU-US Privacy Shield framework. For more information, please visit our Privacy Policy page.
You are most welcome to share your experience with us. Please do not hesitate to contact us via live chat, phone or email. We would greatly appreciate your feedback as it would help us improve our service.
Yes. You must be at least 18 years old to make a booking. Children and teenagers are of course welcome as passengers.
Flight cancellations or schedule changes do not automatically override the applicable cancellation policy. Please contact us as soon as you become aware of the change. Whenever possible, our operations team will attempt to adjust your booking to your new arrival time or date rather than canceling it, subject to vehicle and chauffeur availability.
Tell us straight away by phone, chat or email so we can put things right while it still helps. Formal complaints should reach us within 48 hours of the service. Every complaint is reviewed by our quality team and answered in writing.
Limos4 is GDPR compliant. Your data is stored on ISO 27001 certified hosting within the European Economic Area, is never sold to third parties, and is shared with the local chauffeur only to the extent needed to perform your ride. Full details are in our privacy policy.
Rates and billing
All major credit cards are accepted for payment (Visa, Mastercard, American Express). Bank transfer as a payment method is also possible. We do not accept cash payment. Business accounts can also request to receive monthly invoices, instead of paying on a ride-by-ride basis. Please contact [email protected] for additional information.
Our service in Europe is charged in EUR with the exception of Switzerland (charged in CHF). Our service in the U.S. and the Middle East is charged in USD. The currency charged is always displayed during the booking process. It is not possible to switch between currencies.
Always per vehicle. The price includes all taxes, gratuities and fees, and it does not change with the number of passengers within the vehicle’s capacity.
It could be for a variety of reasons, e.g. insufficient funds in your bank account/on your credit card, an invalid credit card or billing contact data entered, an expired credit card, etc. However, please contact our Customer Care Team at [email protected] or call us at +41 43 505 24 24, +1 833 414 2424 or +49 69 299 22 990 for more information.
Our service must be paid in advance. The service is booked the moment the payment is made.
Your credit card is charged some time after the service has taken place. Once you have made your booking, we will reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time. This common practice is also used by hotels and car rental companies. If you make a free cancelation, the authorization will be automatically reversed and your credit card will not be charged.
Your payment receipt will be sent to you via email just after you have completed the payment process.
To be billed via a monthly invoice, please contact us at [email protected]. The monthly invoicing option is only available for corporate accounts. If you have a monthly invoice set up, your monthly invoices will be sent out within the first 3 working days of each month, covering all rides taken in the previous month.
All monthly invoices must be paid via bank transfer to our bank account.
Your rate is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your service. If you do not feel that you had any additional services, please contact our Customer Care Team at [email protected] or +41 43 505 24 24 or +1 833 414 2424 or +49 69 299 22 990 to review your charges.
For transfers, our standard pricing includes: your vehicle and chauffeur, a meet and greet service with a name board (outside the USA only), flight or ship tracking, the standard waiting time, bottled water, one medium piece of luggage per passenger (within the vehicle’s capacity), all taxes, and chauffeur gratuities. Tolls and parking during the booked service are also included unless stated otherwise in your quote. Not Included: Additional stops, extra waiting time beyond the included allowance, or itinerary changes that increase total distance or duration.
Yes, a 20% surcharge applies to services scheduled between 21:00 and 07:00:
- Standard transfers: If your pickup time falls between 21:00 and 07:00, a 20% surcharge applies to the entire transfer.
- Hourly bookings: The 20% surcharge applies only to the specific hours of your service that take place between 21:00 and 07:00.
This surcharge is already included in the price shown online or in your custom quote, so there are never any surprise fees later.
Yes, additional stops are charged per stop. Tick the “Need a stop” box when booking or enter the address in the special requests. If you plan several stops or longer waits, hourly service is usually better value and guarantees the vehicle stays with you.
Waiting beyond the included allowance (45 to 60 minutes at most airports, 30 minutes at some smaller airports, 15 minutes elsewhere) is charged per started hour at the hourly rate. Waiting time is counted from your scheduled pickup time, so you are never charged because the chauffeur arrived early.
All major credit and debit cards (Visa, Mastercard, American Express) online and by phone, and bank transfer for bookings made at least 7 days in advance by existing clients. Corporate clients, travel agencies and event organisers can apply for a monthly invoice.
Yes. We accept all Visa, Mastercard, and American Express cards, regardless of the issuing country.
Please note that your payment will be processed in Euros (€), and your card issuer will convert the charge into your home currency using their standard exchange rate.
The charge currency depends on your service location: EUR in most of Europe, CHF in Switzerland, GBP in the United Kingdom, and USD in the United States and the Middle East. The applicable currency is clearly displayed before you confirm your booking and cannot be changed afterwards. While we only quote in these primary currencies, your card issuer will automatically convert the charge into your local currency.
When you book, we pre-authorise the amount on your card, which reserves the funds but does not charge them. The actual charge is made after the ride, once any additions such as extra stops or waiting are known. If you cancel within the free cancellation window, the pre-authorisation is released automatically.
A payment receipt is emailed as soon as the payment is completed, and the invoice follows after the ride. Corporate accounts on monthly invoicing receive one invoice within the first 3 working days of each month covering the previous month’s rides
The usual causes are insufficient funds, a mistyped card number or expiry date, an expired card, a billing address mismatch or a bank security block on a foreign transaction. Try again or use another card; if it still fails, call customer care and we will complete the booking by phone.
Because something changed during the trip: an extra stop, waiting beyond the included time, a longer route or a longer hourly booking. Every addition is itemised on your invoice. If something looks wrong, contact customer care with your booking number and we will review it.
Yes. Corporate accounts, travel agencies and event organisers can be invoiced monthly instead of paying per ride. Contact our billing team to set it up. Monthly invoices are issued within the first 3 working days of the month and are paid by bank transfer, not by card.
