FREQUENTLY ASKED QUESTIONS (FAQ)
Limos4 Limousine Company has been delivering premium transportation service in all major cities in Europe, Middle East and USA for years. To make your limousine experience go as smoothly as possible, we have listed the most common questions we are asked about booking and travelling. However, if there is a specific question which is not listed here, please do not hesitate to contact us by phone at +41 43 508 65 40, +45 89 88 14 24, +49 893 8037 826, +34 931 816 364, +1 855 727 4835 or +44 2030 516 803 or email us: [email protected].
Who do we contact for the airport pickup?
Normally, our chauffeurs wait at the arrival terminal with a name board. The chauffeur ́s name and mobile phone number are sent by email at least a day prior to the service. However, if you want to be met elsewhere at the airport, please call the chauffeur directly or call our operators at +41 43 508 65 40, +45 89 88 14 24, +49 893 8037 826, +34 931 816 364, +1 855 727 4835 or +44 2030 516 803 and present your confirmation number to our operator. Your chauffeur will be directed to the confirmed location.
What is meet-and-greet service?
The Limos4 ́s chauffeur greets passengers inside the airport, waiting just outside the arrival terminal, with a sign displaying the passenger’s name. For cruise ports, bus terminals and other public transportation ports, your chauffeur will wait in the nearest designated passenger pickup area. The chauffeur holding a name board will wait for you outside their vehicle.
Is there a fee for meet-and-greet service?
Limos4 charges no additional fee for meet-and-greet service.
What if I don’t see the chauffeur for my meet-and-greet service?
Please contact our operators at +41 43 508 65 40, +45 89 88 14 24, +49 893 8037 826, +34 931 816 364, +1 855 727 4835 or +44 2030 516 803 immediately.
What happens if my flight is delayed?
We closely monitor all flights arriving at the airports. As the estimated arrival time for your flight approaches, our operators react and instruct the chauffeur accordingly. You do not need to call us if your flight is delayed.
What forms of payment are accepted?
All major credit cards are accepted for payment. Bank invoice and cash as payment methods are also possible. To find out more, please contact us by phone at +41 43 508 65 40, +45 89 88 14 24, +49 893 8037 826, +34 931 816 364, +1 855 727 4835 or +44 2030 516 803 or email us: [email protected].
When are payments due for services?
The payment is executed the moment the service is booked.
Can I set up a direct billing account?
Yes. Please contact our accounting department at +41 43 508 65 40, +45 89 88 14 24, +49 893 8037 826, +34 931 816 364, +1 855 727 4835 or +44 2030 516 803 for details and to request an application.
Are pets allowed inside vehicles?
Yes, small pets contained in a carrier or carried on the owner’s lap are allowed. The pet carrier is subject to a charge.
Is there a charge if I need to make a stop?
The additional stops are charged per stop (the maximum duration of 10 minutes per stop).
Is there a fee for waiting periods?
Yes, unscheduled waiting time is charged.
What is the minimum time required to make a reservation?
Online reservations should be requested 24 hours prior to your scheduled transportation to confirm the availability. Scheduling by phone requires a minimum of 4-hour notice.
How long does the driver wait for inbound airport passengers?
At most airports, the driver will wait for the passengers 45 - 60 minutes after flight arrival time, except in Basel, Belgrade, Bern, Bonn, Dresden, Edinburgh, Gstaad, Hamburg, Ljubljana, Luxembourg, Marseille, Monaco, Nice, and Salzburg where 30 minutes of waiting after flight arrival time is free of charge. Thereafter, every started hour of additional waiting time will be charged at the rate of hourly service for the assigned vehicle.
What is the maximum luggage capacity?
Please check our passenger and luggage limits for each vehicle class presented on our online fleet presentation.
If the passenger/luggage count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. This will result in extra charges, so please select the vehicle accordingly.
Generally, vehicle luggage space is designed to accommodate 1 piece of medium-sized luggage per customer. Please note our stretch limousines accommodate 8 small carry-on (cabin) bags only.
Is smoking allowed?
No, smoking is not allowed in our vehicles.
What is your cancellation policy?
Cancellation notices are required 48 hours prior to the scheduled reservation to avoid penalties.
What are the hours of operation?
Monday – Sunday: 08.00 – 23.00 CET
If you are arriving or departing during our off-hours, we will track your flight and dispatch your vehicle and the chauffeur accordingly.
Are you closed on holidays?
No. As a premium limousine service provider, we offer limo service 7 days a week and 365 days a year.
Do you provide child safety seats?
Limos4 provides infant, toddler and booster seats. In certain cities/countries this service is subject to a charge. To find out more, please contact us by phone at +41 43 508 65 40, +45 89 88 14 24, +49 893 8037 826, +34 931 816 364, +1 855 727 4835 or +44 2030 516 803 or email us: [email protected].
What vehicles do you offer for hire?
Our fleet includes sedans, stretch limousines, minivans, minibuses of all sizes and motor coaches. Please refer to our fleet page (https://www.limos4.com) for more information regarding our diverse fleet of vehicles.
Are your vehicles insured?
Yes, all the vehicles are fully licensed and insured.
What if I forget something in a vehicle?
Please call us as soon as you realize you left something. All cars are cleaned at the end of the service and all lost items are placed in the lost/found bin. We will gladly arrange to meet you to return the lost items. Limos4 reserves the right to charge a delivery fee for returning lost items if found. Please note that Limos4 is not responsible for lost or damaged items left in the vehicles.
Can I book a limousine per hour?
Yes, our limousines can be booked by the hour and the fee depends on the size and style of the vehicle. We require a minimum of three hours for a limousine rental.
At Limos4, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. We will never sell or share your information with anyone.
Why is the amount charged different from the amount I was quoted?
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your service. If you do not feel that you had any additional services, please call our accounting department at +41 43 508 65 40, +45 89 88 14 24, +49 893 8037 826, +34 931 816 364, +1 855 727 4835 or +44 2030 516 803 to review your charges.